Refund Policy

For health and safety reasons, opened or used products cannot be returned or resold. Once a product's seal is broken, all sales are final. This protects every customer and keeps our quality standards high.

If your order arrives damaged, defective, or incorrect, we'll make it right — no hassle. Email us at info@phreshie.com within 14 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or issue a full refund.

If you've received an unopened product and changed your mind, contact us within 14 days of delivery. Approved returns of unopened, unused items in original packaging are eligible for a refund of the product price; original shipping is non-refundable, and return shipping is the customer's responsibility.

Since first-edition orders ship within 60–90 days, you can cancel a pre-order for a full refund any time before it ships. Just email us with your order number. Once an order has shipped, the standard policy above applies.

If tracking shows your package was never delivered, let us know and we'll investigate with the carrier and either re-ship your order or refund it in full.

Approved refunds are returned to your original payment method via Stripe. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Email info@phreshie.com with your order number and a short description of the issue. We aim to respond within 1–2 business days.